Customer Service Trainee – Internship opportunities for German speakers

Are you eager to gain hands-on experience at an unconventional digital bank in the heart of Luxembourg? This is your chance!

As a Customer Service Trainee, you will join one of our dedicated Customer Service teams and gain valuable insight into the daily operations of a modern bank. We are looking for several trainees to support different areas of our Customer Service department. Working alongside experienced colleagues, you will learn the fundamentals of customer support, develop strong communication and problem-solving skills, and gain first-hand experience in the financial sector.

This is an excellent opportunity to build a solid foundation in customer service operations, service quality and process optimisation, while setting the stage for a successful future career.

This internship is available on a full-time or part-time basis for a duration of 6 to 12 months. To apply, you need a valid student visa (EU/EEA) or authorisation to work in Luxembourg. We welcome students who are currently enrolled at a university or who have completed their school or bachelor’s degree within the past 12 months. Please apply in English, including your CV, motivation letter and your availability (start and end date).

Dive in and get hands-on experience in the world of finance, payments and credit, working for an unconventional digital bank in the heart of Luxembourg!

About the job | Your responsibilities

• Support customer requests: Help handle enquiries accurately and promptly, with guidance from experienced colleagues.
• Contribute to daily operations: Assist with credit card back-office activities and routine administrative processes.
• Communicate with customers: Respond clearly and professionally through the relevant customer service channels.
• Work with colleagues across the team: Share information, ask questions and contribute to smooth daily operations.
• Learn about service quality: Gain exposure to the processes and standards that support consistent customer service.
• Contribute to team initiatives: Assist with process enhancements, testing activities or other projects relevant to your placement.
• Develop your banking knowledge: Build an understanding of digital banking, credit card services and the activities of your assigned team.

About you | Your background, skills and personality

• Fresh grad, student or degree in hand? You are either enrolled in a bachelor’s or master’s programme or have recently graduated with a bachelor’s degree in business management, economics or in a similar field.
• Customer-focused – You enjoy understanding customer needs and delivering practical support.
• Tech-savvy & adaptable – You have a good command of Word, Excel and PowerPoint, and you learn new programmes quickly.
• Strong communicator – You have solid written and verbal communication skills in German, enabling you to interact clearly and effectively.
• Team spirit – You’re proactive and reliable team player who contributes positively to a collaborative environment.
• Open-minded – You’re curious, adaptable and culturally aware.
• Language lover – Fluent in German and English. Any other languages are a bonus.

About Advanzia

Advanzia Bank’s mission is to make finance easier and more inclusive by offering simple, smart and user-friendly payment and credit solutions that provide financial flexibility and deliver added value for our customers. Our way of working is guided by responsible lending, open communication and teamwork in cooperation with employees, business partners and customers.

At Advanzia, we are committed to equal opportunities and embrace diversity as a driving force behind our success. We offer challenging projects in a dynamic, fast-paced environment, along with numerous opportunities for training and development. Our zero-carbon Emerald building is designed to support employee health and wellbeing with various health programmes and after-work sports & social events available to all members of #TeamAdvanzia.