Legal notes



You are currently on the website of

Advanzia Bank S.A.
9, rue Gabriel Lippmann
Parc d'Activité Syrdall 2
L-5365 Munsbach
Tel 0800-8802120
Fax 00352-263875 699

Register of Companies R.C. Luxemburg B109476
VAT ID no.: LU 20992462

Approved as a financial institution by the Financial Ministry of Luxembourg under number 47/05, regulated by the CSSF (Financial Services Supervisory Commission), 110, route d’Arlon, L-2991 Luxembourg

Legal representatives
Marc Hentgen
Roland Ludwig
Gregor Sanner

Extrajudicial dispute settlement

We are obligated to take part in the dispute settlement proceedings of the consumer arbitration board “Commission de Surveillance du Secteur Financier (CSSF), 110 route d’Arlon, L-2991 Luxembourg, (". Consumers may contact the aforementioned board to settle their disputes.

The European Commission has set up a European Online Dispute Resolution platform (ODR platform) at A consumer can use the ODR platform for the out-of-court resolution of a dispute arising from online contracts concluded with a company established within the EU.

Website content

This website is intended to provide information for customers of Advanzia Bank as well as for other people/organisations.

Advanzia Bank continually checks and updates the information on its website. Despite our due diligence, the information may have changed since its publication. We cannot therefore accept any liability or provide any guarantee in relation to the information provided being up-to-date, accurate or complete. This also applies to all other websites to which reference is made via hyperlink. Advanzia Bank is not responsible for the content of websites that can be reached via hyperlink. In addition, the bank reserves the right to make changes or additions to the information provided.

The content and structure of Advanzia Bank's website are protected by copyright. Information or data, in particular texts, text excerpts or images, shall not be copied or used without the prior consent of Advanzia Bank.

Data protection notice

As a rule, you can visit the Advanzia Bank website without our requiring any personal data from you. We only receive record of the name of your internet service provider, the webpage from which you visit us, and which of our webpages you visit. This information is collected and stored in anonymised form for statistical and marketing purposes and to help us improve our services. Pseudonymised user profiles are created from this data. The data is not used to identify the visitor to this website personally, and it is not combined with the data relating to the holder of the pseudonym.

In some areas of the website, so-called cookies are used for this purpose. A cookie is a small text file which is installed and saved on your browser. Cookies do not become part of your system, and they cannot cause any harm to it. The default setting of many browsers permits cookies. If you do not agree to cookies being used, you can adjust your browser settings accordingly. To learn how to do this, please refer to the information provided by your browser's manufacturer. If you decide not to allow cookies, you may find that you are unable to use some parts of our website. Our cookies definitely do not pose a virus risk or compromise data protection.

All the personal data that is obtained or collected in connection with Advanzia Bank's services is collected, processed and used in accordance with the latest data protection legislation and regulations, and only for the purpose of performing the contract and safeguarding our justified business interests with regard to advising and supporting customers and prospective customers and tailoring products to meet market needs. We pass on information about you, insofar as we are legally permitted to do so, only to the companies which we have commissioned to provide services for us and to credit agencies, and only if it is necessary to do so in order to fulfil our legal and regulatory obligations. No other forwarding of your data to third parties takes place.

Personal data refers to information that can be attributed to a specific person. This includes a name, address, telephone number and any other information required for the transaction. This does not include information that is not directly associated with a person.

By using the services which are offered by us, you provide your explicit consent for the processing of your personal data by the bank. In accordance with the Luxembourg Law of 2 August 2002 on the Protection of Persons with regard to the Processing of Personal Data, this processing covers all automated processes carried out in relation to data, such as its collection, storage, organisation, archiving, amendment or modification, extraction, retrieval, use, notification by forwarding, distribution or other form of provision, summarising or linking, and the blocking, deletion or destruction of such data.

Advanzia Bank undertakes to do all it can to ensure that your data is transmitted in a secure way. You are reminded that the inviolability of correspondence is not ensured on the internet and that every internet user is personally responsible for taking all appropriate measures to protect his data and/or software from any viruses that may be circulating on the internet.

Personal information is stored for the duration of the customer relationship. Once the contractual relationship has ended, this information is deleted upon expiry of the corresponding legal retention periods and duties (at the latest). If information is not covered by this requirement, it is deleted when the reason for its storage no longer applies.

Please note that you have a right to be provided with information about the data that is stored in relation to you as well as about the parties to which it is provided and the purposes for which it is processed. You also have a right to have incorrect data corrected, blocked or deleted. The exercising of this right may however be restricted by Advanzia Bank if there are justified interests in accordance with the applicable data protection provisions which preclude such a measure being taken.